INTEGRATING AI INTO BUSINESS OPERATIONS

SoftAge manages your back-office work using AI tools and experienced teams. We process business records, check customer details and handle everyday tasks, with people reviewing the work that needs judgement.

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◉ Curation

DATASET REVIEW · SAMPLE

Clip 001Clear activity sequenceKeep

Clip 002Duplicate recordingExclude

Clip 003Relevant, complete footageKeep

RelevanceDeduplicationQuality

# Annotation

TEXT ANNOTATION · SAMPLE

“The delivery arrived on time.”

Sentiment PositiveTopic Delivery

▧ Engineering

CODE VALIDATION · SAMPLE

# Validate an incoming record
def validate(record):
    required = ["id", "label"]
    return all(
        key in record
        for key in required
    )

✓ Schema check ✓ Test passed

✓ RLHF

A“Your order will arrive tomorrow.”

B“Check your tracking link for the latest delivery estimate.”

98.7%

Data Quality

Egocentric

Years of Industry Experience

Enterprise Clients Served

4.5B+

Records Processed

Projects Delivered

30+ Years of Excellence Data Collection & Preparation 550+ Enterprise Clients Document Digitization 4.5B+ Records Processed RLHF & Model Evaluation 4 Global Delivery Locations Back-office Operations ISO Certified Operations India · UAE · Kenya · USA Data Annotation & Labeling Millions+ AI Data Points Created KYC & Verification Services 30+ Years of Excellence Data Collection & Preparation 550+ Enterprise Clients Document Digitization 4.5B+ Records Processed RLHF & Model Evaluation 4 Global Delivery Locations Back-office Operations India · UAE · Kenya · USA Data Annotation & Labeling Millions+ AI Data Points Created KYC & Verification Services

Explore our work

How we help clients manage their operations.

Back-office & KYC Operations

Simplifying KYC & Back-office Operations

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A coordinated workflow for customer verification, document capture and record storage.

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Document Digitization

Making Business Records Easier to Access

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Document scanning, storage and retrieval support for aviation records.

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AI-enabled Document Operations

Smarter Document Processing with AI

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Machine learning and OCR applied to document identification and classification.

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Colleagues working around a shared table

About SoftAge

Back-office operations, supported by AI and people.

Behind every smooth operation is a strong process.

Since 1994, SoftAge has evolved its teams, processes and technology to manage complex, high-volume operational work with accuracy, efficiency and reliability.

Today, we provide Back Office Management and Business Process Services as an extension of our clients’ teams making important, process-intensive functions easier to manage.

Back-office and digital operations

Process support, document capture and organized information.

Data prepared for AI

Training datasets, annotation and human-led evaluation.

More About SoftAge

Why SoftAge

Experienced teams. AI-supported back-office processes.

Built on Trust, Powered by Technology

Experience in enterprise operations

Experience handling document-intensive processes, verification tasks and day-to-day enterprise workloads.

Care at every data stage

From capturing source information to reviewing final outputs, quality checks are part of the workflow.

Human expertise, supported by technology

Skilled teams handle context and exceptions, with automation supporting repeatable steps.

Responsible information handling

Workflows designed around access controls, confidentiality and the handling requirements of each project.

Delivery that fits your operations

Teams and processes aligned with workload, turnaround expectations and changing business needs.

People behind AI data quality

Human input across data annotation, response assessment and model evaluation workflows.

What We Do

Back-office management, automation and AI data services.

Enterprise Operations

We process records, check details and manage daily tasks.

Bring structure to business processes and document-heavy workflows with back-office support, digitization and information management.

2 Service Pillars

Professional reviewing records at a desk

Back-office Operations ↗

Support for data processing, document review, claims workflows and KYC verification, with quality checks and exception handling.

Back Office Ops Claims Processing KYC Verification

Digitization & Information Management ↗

Scanning, data capture, indexing and validation to turn physical documents into organized digital records.

Records Digitization Data Extraction Indexing

AI & Data Services

We prepare, label and review data for AI.

Data collection, annotation and human review services to support the training, evaluation and improvement of AI models.

6+ Capability Areas

Data Annotation ↗

Label text, images, audio and video against project-specific annotation guidelines.

RLHF ↗

Human response ranking and feedback to support model alignment and improvement.

Data Collection & Preparation ↗

Task-specific datasets, including recorded activities and structured image sequences.

Model Evaluation ↗

Assess model responses for relevance, accuracy and adherence to defined criteria.

Synthetic Data ↗

Create controlled examples to supplement datasets and explore specific scenarios.

Content Moderation ↗

Review and classify content against platform policies, with escalation for ambiguous cases.

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Industries We Serve

Back-office support for your industry.

Back-office support, digital records and AI data workflows shaped around different industry needs.

Banking & Financial Services

Customer onboarding support, KYC review, data processing and financial document management.

KYC Document Mgmt

Client: Canara Bank & others

Insurance

Claims workflow support, policy record digitization and document verification.

Claims Processing Verification

Serving leading insurers across India

Government & Public Sector

Document digitization, record indexing and support for citizen-service information workflows.

Aadhaar Legal Records

Clients: UIDAI, DC Sonipat & more

Healthcare

Patient record digitization, document organization and administrative data processing.

Medical Records Compliance

Handling millions of patient records

Telecommunications

Subscriber onboarding support, document checks and customer-record processing.

Onboarding Verification

Client: Vodafone & leading telcos

Aviation

Operational record digitization, document management and administrative process support.

Record Digitization Compliance

Client: IndiGo Airlines

Retail & E-Commerce

Catalog data management, customer operations support and product-information review.

KYC Catalog Mgmt

Client: Paytm & e-commerce leaders

AI Companies

Dataset preparation, annotation, response ranking and human-led model evaluation.

Annotation RLHF

Millions+ AI data points created

Client Success

Helping clients process data and manage business workflows.

We work with organizations to manage operational workloads, make information easier to use and support AI development with structured data.

For over three decades, SoftAge has partnered with enterprises across industries to solve complex operational and data challenges.

Our teams have successfully delivered projects involving large-scale digitization, business process management, customer onboarding, verification services, AI data creation, and information management.

The result: improved efficiency, reduced costs, enhanced compliance, and better business outcomes.

Trusted by leading enterprises

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Need help managing your back-office work?

Connect with SoftAge to discuss back-office support, document digitization or AI data operations tailored to your workflows.

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