Client storyDocument Digitization · IndiGo
Making aviation records easier to manage and retrieve
Document scanning, storage and retrieval support for aviation records.
Results reported by SoftAge
Figures relate to this published project. Read the original SoftAge case study ↗
An airline with people and records to manage
IndiGo’s operations depend on teams including pilots, engineers and cabin crew. Keeping their employee records organised was the focus of this engagement.
Project overview
SoftAge helped IndiGo digitize and manage employee records through a tailored document-management workflow.
The challenge
Large volumes of records needed dependable storage and retrieval. Missing or damaged documents could create compliance difficulties.
How SoftAge approached it
- 01
Tailor the system
SoftAge developed ScanE around the airline’s document-management requirements.
- 02
Digitize existing records
Scanning brought older documents into a digital workflow.
- 03
Enable retrieval
An online request tool connected users with warehouse teams for document retrieval.
Records that remain accessible
The project brought scanning, physical storage and document requests into one workflow. ScanE was tailored to the airline, while an online request tool connected users with the warehouse for retrieval.
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